Refund policy

Return & Refund Policy

We offer a 60-day return policy. This means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unused, unworn, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

To start a return, please contact us at support@cadenence.com. Return instructions and the return address will be provided once your request has been reviewed and approved.

If your return is approved, we’ll send you instructions on how and where to send your package. Return shipping for approved returns is free. You will not be charged for return postage on eligible items. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us anytime at support@cadenence.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us immediately so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:
- perishable goods
- custom or personalized products
- personal care goods
- hazardous materials
- flammable liquids or gases

If you are unsure whether your item is eligible for return, please contact us before sending it back.

We do not accept returns on gift cards.

Exchanges

The fastest way to get the item you want is to return the original item. Once your return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, the item must be in the same condition you received it: unused, unworn, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@cadenence.com.