Privacy policy

Last updated: April 16, 2026

Cadenence operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Cadenence is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address
Financial information, including payment card information, payment details, and transaction details
Account information, including your username, password, security questions, preferences, and settings
Transaction information, including the items you view, add to cart, purchase, return, exchange, or cancel, and your order history
Communications with us, including information you provide when contacting customer support
Device information, including your IP address, browser type, device type, and network connection
Usage information, including how and when you use, interact with, and navigate the Services

Sources of Personal Information

We may collect personal information from:

You directly, when you create an account, place an order, contact us, or otherwise provide information to us
Your device automatically, through cookies and similar technologies when you use the Services
Service providers and business partners who collect or process personal information on our behalf
Other third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information to:

Provide, operate, personalize, and improve the Services
Process payments, fulfill orders, arrange shipping, and manage returns or exchanges
Communicate with you about your orders, account, or customer support inquiries
Send marketing, promotional, or advertising communications, where permitted by law
Provide a secure shopping experience and detect, investigate, or prevent fraud, illegal activity, or misuse
Comply with legal obligations and enforce our terms and policies

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

To Shopify, vendors, and service providers who help us operate the store, process payments, fulfill orders, provide analytics, store data, or provide customer support
To marketing and advertising partners to help us promote our products and services
When you direct us to share information, request a service involving a third party, or consent to disclosure
To affiliates or within our corporate group
In connection with a business transaction, legal obligation, court order, subpoena, or to protect our rights, customers, or Services

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses your personal information and any rights you may have, please review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or online platforms operated by third parties. If you follow those links, you should review their privacy policies and terms. We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security and Retention of Your Information

No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request deletion of your personal information
Request correction of inaccurate personal information
Request a copy of your personal information
Opt out of certain targeted advertising or data sharing activities, where applicable

You may also opt out of promotional emails at any time by using the unsubscribe link in those emails. Even if you opt out of marketing emails, we may still send you transactional or service-related messages.

If you would like to exercise any privacy rights available to you, please contact us using the contact details below.

International Transfers

Your personal information may be transferred to, stored, and processed outside the country in which you live. Where required by law, we will rely on appropriate safeguards for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. We will post the updated version on this page and revise the “Last updated” date when required.

TikTok Advertising & Data Sharing

We use TikTok advertising services, including the TikTok Pixel and TikTok Events API, to measure advertising performance and deliver relevant advertisements.

TikTok may collect information such as:

Pages visited
Products viewed
Items added to cart
Purchases completed
Device and browser information

This information may be shared with TikTok for analytics and advertising optimization purposes.

You can learn more about how TikTok uses data by reviewing TikTok’s Privacy Policy.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us at:

support@cadenence.com

Cadenence
Ocean Reef
Australia